Website Privacy Policy

This policy covers our website. Health information about your child is handled under our Notice of Privacy Practices (HIPAA) and collected only through HIPAA-compliant channels. Please don't send medical records or clinical details through website forms, email or text.

Information we collect

Information you give us. When you fill out a form on our website, call or text us, we collect what you choose to share, such as:

Client intake form: your child's name and date of birth, your address and county, preferred treatment location, and the guardian's name, relationship to the child, phone number and email
Job application: your name, address, phone number, email, the position you're applying for, your certification status and your resume
Contact form, calls and text messages: your name, contact details and your message

Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use our site and to measure our advertising. This may include your device and browser type, pages visited and approximate location. We use Google Analytics, Google Tag Manager and the Meta (Facebook) Pixel for this purpose.

How we use your information

To respond to your questions and schedule your consultation
To start the intake process and send you the documents to sign
To review job applications and contact applicants
To send you appointment reminders, updates and information you've asked for
To improve our website and measure the results of our advertising

Text messages (SMS)

If you provide your mobile number and agree to receive text messages, Fresh Starts may text you about your inquiry, intake, scheduling and related updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of receiving services.

We do not sell, rent or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer relationship and form platform, our e-signature provider, our website host and our analytics and advertising partners, and only as needed to provide their services to us. We may also share information when required by law.

Children's information

Our website is intended for parents, guardians and job applicants. We collect information about a child only when a parent or guardian provides it to begin services.

Your choices

You can set your browser to block or delete cookies.
You can opt out of texts at any time by replying STOP.
You can ask us to update or delete the information you submitted through our website by contacting us below.

How we protect your information

We use reasonable administrative and technical safeguards to protect the information you share with us. No website or online transmission is completely secure, so please avoid sending sensitive health information through website forms.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.

Contact us

Fresh Starts Behavioral Therapy, LLC · 9425 SW 72nd St, STE 164, Miami, FL 33173
Phone 305-279-2286 ext. 4 · Email info@freshstartsnow.com